complaint·September 2, 2022

Staff interviewed stated that they assist residents as needed for incontinent care needs, and they check on resident three times per shift, and some residents have checks once every hour and/or every two hour, based on residents individual needs. The staff state they communicate any resident information from their shift to the staff coming on before they leave their shift. All staff stated the residents incontinent needs are met as required, and no residents are left in soiled diapers, and if someone needs changing at end of shift the staff notifies shift coming on. Staff stated that they have not handled any resident roughly and/or observed any other staff person handle a resident roughly. Staff stated that they have not verbally and/or physically abused a resident in any way and have not observed a staff person abuse any resident. Per record reviews, all staff had required training. Per interviews, staff were knowledgeable in procedures and policies of the facility in regards to providing resident care, including incontinent care. LPA toured the facility during inspections, LPA observed the memory care unit to be clean and orderly. Based on LPAs observations, record reviews, interviews with staff, and information obtained from other related party(s) there is insufficient information to prove or disprove the allegation of " multiple residents fell and sustained injuries due to lack of supervision, residents are being left unattended in soiled diapers for extended periods, resident was handled in a rough manner, resident(s) are not treated with respect and dignity, facility is unkempt, staff are not qualified to meet the needs of residents" Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) is Unsubstantiated. No deficiencies cited. Exit interview conducted with Administrator Derrick Whitacre.