complaint·March 28, 2023

The Regional Office for Clearwater was providing coverage prior to Justine Ortiz coming over on a regular schedule but it was using staff that were covering their actual hired positions as well as trying to cover the Administrator position. The investigation didn't find sufficient information to support a violation had occurred. Per interviews, there has been differing information regarding raw meats are being served in meals. The facility was cited on 10/27/2022 regarding raw/undercooked meat having been served in resident meals. The facility did correct this citation from 10/27/2022. During this investigation, there was no information obtained to support that there was a violation regarding food service, the serving of raw meats in meals. In review of records, and interviews with staff and other parties, resident showers are scheduled per the residents care plan, and staff also provide showers/bathing as needed for different reasons/incidents. Residents may refuse showers, and staff will try and encourage the resident(s) to take the shower but will document the refusal if resident continues to say no to their shower. A resident may choose to reschedule if not wanting the shower/bathing for some reason; A resident will be put into available time frame they choose that's open for showering/bathing. The investigation didn't find sufficient information to support a violation had occurred. Per LPA's review of records, observations, and interviews with staff and other parties, which provided differing information regarding allegations. There was no information found to support violations occurred, the facility does not have a full time administrator/director, the facility staff served raw meal(s) to resident(s), facility staff does not shower resident(s) on scheduled day(s). Based on the investigation, interviews, and record reviews, Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are Unsubstantiated. No deficiencies and/or citations issued today. Exit interview conducted with Administration staff Janna O'Sullivan.