complaint·September 26, 2023

Per record reviews, R1 does have a Power of Attorney (POA) due to resident's diagnosis, to ensure appropriate resident care, supervision, and health and safety. Resident is allowed off facility premises for facility outings/activities, medical appointments, and with family members; Per interviews with staff, and other related parties, the POA is involved in decisions of the resident leaving the property due to resident's need for care and supervision at all times. Resident is not allowed into the community on their own per medical assessment, per file review. Resident is allowed to have visitation, during visiting hours, with family and friends when wanting to and/or when visitors arrive to see the resident. Per record reviews, currently there is a restraining order in place, effective 9/8/23, which expires 9/29/23.The facility will follow the restraining order as required. Per staff interviews, the facility is following the restraining order in place by the court. The investigation found that there was differing information from interviews conducted, records reviewed, and information provided by the reporting party. There was no information obtained to support a violation had occurred regarding the allegations. Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegation " Resident not allowed to use facility phone and/or receive calls, Resident is not allowed visitors, Resident is not allowed to leave the facility" are Unsubstantiated, meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies cited. Exit interview was conducted with the Administrator. Resident's is allowed visitors, and a private visit if wanted. R1's personal rights were violated when facility staff denied the resident a private visit with a visiting friend. Due t o the substantiation of the allegation, a citation, 87468.1(a)(11) Residents in all residential care facilities for the elderly shall have all of the following personal rights : To have their visitors, including ombudspersons and advocacy representatives, permitted to visit privately during reasonable hours and without prior notice, provided that the rights of other residents are not infringed upon , wi ll be cited today, see LIC9099D. Based on LPA interviews, review of records, and information LPA obtained, the investigation has revealed that the allegation of " Resident is not provided personal privacy " is substantiated. The preponderance of evidence standard has been met, therefore the allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), is being cited. Failure to correct deficiencies by due dates, may result in additional deficiency citations and/or civil penalties being assessed. Appeal Rights Given. Exit interview conducted with the Administrator Janna O'Sullivan.