complaint·October 3, 2024

The facility was never not able to wash laundry, as the facility has multiple washing machines. Staff interviewed (S3, S4, S5, S6) stated that memory care residents soiled clothing and/or linens are pulled each day as needed, and washed and dried that day. All other dirty laundry is done by the laundry schedule, a specified day in the week for each resident group. Per investigation, it is unknown if there was some laundry that wasn't washed as needed by staff and/or if dirty laundry was mixed in with clean clothes by a resident. S2 stated that no staff purchases laundry soap because we have the eco lab soap bags attached that will automatically put soap in the washing machine to wash the load. If a resident wants to use a different laundry soap they may purchase other detergent and use that instead. No staff in AL or memory care are ever required to purchase soap/detergent to wash any of the resident/facility laundry. Per record reviews and interviews, R1 didn't have any infections and/or observed need; Per interviews and record reviews, R1 was provided assistance if needed with toileting. R1's room had already been vacated, and no odors were noted and/or observed in the room when inspected. Per record reviews, and interviews, from move-in, R1 would wander around when getting up in the night; R1 would take everything in their room and move it onto the floor, and into the hallway. Staff would put everything back and redirect the resident as needed. Resident didn't have any diagnosed urinary tract infections while residing in the facility per record reviews and interviews. Per interviews, there were no observed symptoms and/or foul urine odor of a possible infection. Per investigation and review of records, including medical records, it is unknown if R1 had started an infection prior to leaving the facility and/or if the resident started it after moving out of the facility. There was no information obtained to support that violations had occurred regarding the allegations reported. Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegations "residents laundry not being done due to a broken washing machine, and facility did not seek timely medical” are Unsubstantiated, meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. No deficiencies cited. Exit interview was conducted with the Executive Director James Homer.