complaint·January 8, 2026

R1 signed their admission agreement, after a review of the contract with the facility's staff, prior to moving into the facility. The facility requires admission contracts/agreements be reviewed, completed, and signed by resident (s), legal representative or a responsible party, prior to being allowed to move in to the facility unit, including moving personal belongings into the facility. R1 paid a fee of $8000 to hold a unit, the holding fee was equal to the required community fee, which is paid upon move-in along with monthly rent, and care fees. Per review of records, the holding fee paid by R1's finances, became the required community fee, upon R1's signing of the admission agreement/contract. If R1 had decided to not sign a contract and enter the facility as a resident, the holding fee would have been refunded per facility policy. R1's records are confidential, and the records are available to the resident, who is responsible for themselves and/or the legal responsible party (s). The resident responsible for themselves, may give their written consent that "another party" may be provided their confidential records. Until a written consent is provided by the resident/R1 the facility will maintain resident R1's records private and confidential from other parties. Per investigation, there was differing information obtained regarding the allegations; There was no information obtained to support violations had occurred regarding the allegations of "staff misrepresented financial terms under resident's admission agreement, staff used coercive practices to influence resident's admission decisions, staff did not allow resident’s representative access to resident records." Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegations are Unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. No deficiencies cited. Exit interview was conducted with the Executive Director James Homer.