complaint·April 4, 2023

Continued from LIC9099 Medication is not dispensed per physicians orders - Complaint alleges that noted staff do not read English so are unable to give medications causing residents to not receive their medication. Per interviews, identified staff were being trained and did not assist residents with self-administration of medication. A finding that the complaint allegations Staff touch residents inappropriately and that Medication is not dispensed per physicians orders was unsubstantiated meaning that although the allegations may have happened there is not a preponderance of evidence to prove that the allegations occurred. No deficiencies cited. Continued from LIC9099 Staff cannot communicate with residents in care - Complaint alleges that noted staff do not speak English and are unable to communicate with residents. Per interviews, identified staff were being trained and were not with residents without their trainer and did not communicate with residents directly. Per resident interviews, they are able to effectively communicate with staff. This agency has investigated the complaint alleging that staff do not have proper training on file and Staff cannot communicate with residents in care . We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. No deficiencies cited.