complaint·July 19, 2022

Licensing Program Analyst Leibert returns this date for the purpose of delivering findings on this complaint. LPA met with Administrator Morgan Holien and discussed the findings. Complainant has alleged that pendant calls are not answered timely by staff and that Complainant cannot access the bathroom with a wheelchair as the chair does not fit through doorway and that toilet is too low. This Department has investigated this complaint by conducting interviews, obtaining and reviewing records, and by making site visits to the facility. The following determinations are made: Pendant call logs indicate an average response time of 5 minutes, 11 seconds; LPA successfully maneuvered Complainant's wheelchair through the bathroom doors; The accommodations provided in Complainant's apartment comply with Title Twenty-Two regulations. Based upon the interviews and records, in addition to LPA's inspection and demonstration, this department finds that the allegations are without a reasonable basis and, therefore, are deemed to be UNFOUNDED. The allegations are DISMISSED. No citations issued today. Report left at facility.