complaint·July 31, 2023

Complaint alleges that facility staff did not ensure the resident’s call buttons were within reach of the resident. Based on interviews that were conducted, LPA could not prove or disprove that the facility staff do not ensure the resident’s call buttons were within reach of the resident due to inconsistent statements made. LPA reviewed facility records on July 27, 2023, and learned through observation that the resident was being responded to in a timely and appropriate manner. Complaint alleges that Facility staff did not reposition resident in a timely manner. Based on interviews that were conducted, LPA received inconsistent statements throughout the course of the investigation. Furthermore, no additional witnesses were identified to corroborate the allegation. On July 31, 2023, LPA attempted to review the LIC 602 for Resident #1 during the delivery of the complaint findings. However, the Administrator disclosed to the LPA that the LIC 602 was unavailable for viewing due to the facility not retaining an updated LIC 602 (See LIC 809 dated for July 31, 2023). A finding that the complaint allegations of Facility staff left resident in soiled clothing for a prolonged period of time, Facility staff do not properly assist resident with toileting needs, Facility staff did not ensure the resident's call buttons were within reach of the resident, Facility staff did not reposition resident in a timely manner are unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation are UNSUBSTANTIATED. Exit interview was conducted and a copy of this was report was signed and given to the Administrator.