complaint·August 30, 2022

Continued from LIC9099 Personal Rights – Complaint alleges that R1 does not feel comfortable coming into common areas of the facility because of another resident’s behavior. During a visit, LPA heard a resident, R2 yelling. Interviews also supported that R2 yells and interview confirmed that at least one resident has been frightened by R2’s behavior. Staff interview indicated that R2 curses at staff but not other residents. Facility recently reported that R2 was “verbally and physically aggressive” resulting in 911 being called. Facility is not providing activities – Complaint alleges that facility does not provide activities. Per staff interview, they attempt to engage residents in activities like walking around the facility, but residents refuse. Other interviews indicate that staff do not regularly offer walks or other activities and walks are sporadic because two staff are required to ensure supervision and the facility does not always have two staff on shift. Per interview, residents engage in individual activities, like watching tv, but not group activities, like having a musician come in. The allegation, that Resident incontinence care needs are not being met, Facility is not providing activities and Personal Rights is Substantiated. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Deficiencies cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Appeal rights given. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Continued from LIC9099 Preplacement appraisal indicates that resident needs standby assistance when using the walker and needs help moving about the facility. Resident also needs assistance with incontinence care, needs staff to hand them their clothes and that resident sleeps through the night. The reappraisal dated 7/1/2022 indicates that noted resident is wheelchair bound and rarely uses a walker due to increased weakness and needs moderate to maximum assistance with bathing, toileting and dressing. Level 2 of the facility’s level of care rates indicates a resident who needs moderate to maximum assistance with Activities of Daily Living such as bathing, toileting, dressing, is a fall risk or needs 1-2 person transferring and/or needs assistance with incontinence care. Evidence indicates that resident’s needs changed after move-in. Licensee is not providing personal accommodations per regulation – Complaint alleges that facility did not provide a chair in the resident’s room. Additional interview and a picture revealed that facility did provide a chair. This agency has investigated the complaint alleging Level Of Care - Resident not assessed for proper level of care and Licensee is not providing personal accommodations per regulation. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.