complaint·December 9, 2024

Per investigation, interviews with staff and other parties, R1 is incontinent, resident is receiving incontinent care as needed. Staff empty R1's catheter as needed, and R1 is toileted for bowel movements as needed and able. R1 was observed to be clean, and dressed appropriately. R1 is changed and cleaned as needed. R1 has a commode to use as needed and wanted, all incontinent and toileting assistance is provided to R1 by staff, per interviews. LPA observed the facility to be free from foul odors, including R1's room on both inspection dates of 11/14 and 12/9, 2024; R1's bedroom, and the rest of the facility, were observed to be clean and orderly during both of the inspections. LPA observed staff and residents interacting, speaking to each other, during the inspection, including R1. Per interviews, LPA observed that the staff were able to speak English, and were able to communicate with the LPA, and with residents in care. The investigation found that there was differing information obtained regarding allegations that were reported There was no information obtained to support that the reported violations had occurred. Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegations "staff did not assist resident with feeding, staff do not ensure that resident's toileting needs are met, staff do not ensure resident's room is clean, staff do not ensure facility is free of bad odors, and staff are unable to communicate with resident due to a language barrier" are Unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. No deficiencies cited. Exit interview was conducted with the Administrator, Arthur Alcones.