Complaint·September 4, 2024

Continued from LIC9099 Licensee was unable to provide a pre-admission appraisal for I1 or an admission agreement. The deposit document obtained is not part of the admission agreement on file with Community Care Licensing (CCL). Deposit received in definition per Health and Safety Code “preadmission fee” means an application fee, processing fee, admission fee, entrance fee, community fee, or other fee, however designated, that is requested or accepted by a licensee of a residential care facility for the elderly prior to admission. Allegation alleged of “Staff did not issue a pre-admission refund to responsible party” is SUBSTANTIATED based on Health & Safety Code 1569.651 (g) If the applicant decides not to enter the facility prior to the facility’s completion of a preadmission appraisal or if the facility fails to provide full written disclosure of the preadmission fee charges and refund conditions, the applicant or the applicant’s representative shall be entitled to a refund of 100 percent of the preadmission fee. Licensee informed on 7/19/2024 that refund was sent to responsible party on 7/19/2024 in the full amount. The following deficiencies were observed (see LIC 9099D) and cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided.