complaint·February 21, 2025

Continued from LIC9099 Responsible parties (who paid in advance) of deceased resident has not received a refund check as required. Resident (R1) passed away at the beginning of January, 2025, it has been over a month and they did not receive their refund check. Allegation - Licensee did not issue a refund to resident's authorized representative : Interviews conducted with Business Office Manager and other parties revealed. There was a laps of approximately a month and a half in processing of refund due to it falling through the cracks on my end and somewhere on accounting's end. Review of records revealed Move out was 1/14/2025, request for refund was sent to accounting 1/30/2025. On 2/21/2025 records show facility sent refund check, although BOM is waiting for response from accounting of confirmation. Staff stated they did not know regulation requires refunds to be paid within 15 days of when the resident's belongings are removed from the facility after move out or death. This agency has investigated the complaint alleging "Licensee did not issue a refund to resident's authorized representative Based on record review and interviews conducted, licensee did not pay the refund to the resident's Responsible Party within the required 15 days after the removal of resident's belongings, therefore the preponderance of evidence standard has been met, the above allegation is found to be SUBSTANTIATED . The following deficiencies were observed (see LIC 9099D) and cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided.