complaint·April 18, 2025

Continue from LIC9099 ..that offers fresh cut seasonal fruit at every breakfast, diabetic friendly, low sodium, low calorie, low to no sugar lunch including House Salads. Dinners also offer Diabetic-Friendly, low sodium, low calorie, low to no sugar, House Garden Salads with other options. Based on interviews conducted with residents R1 disclosed they provide outside food items of their preference to facility kitchen staff to prepare for them. According to LPA’s observations, records review, and interviews conducted with staff and residents in care, LPA is unable to determine allegation staff was not meeting residents’ dietary needs at a prior date, finding UNSUBSTANTIATED . Staff are not providing adequate food service to residents - Complainant alleges the food served at the facility is all prepackaged and full of preservatives, and chemicals. As well, is served semi warm or burnt as with broccoli, boxed mashed potatoes, and dry turkey. LPA's interview with S3 informed Food for Thought meetings conducted monthly with Culinary Services Director provide opportunity for residents to provide feedback regarding the food services at the facility. The Culinary Services Director provides responses to some requests/suggestions immediately but others may take time for research and responds to those by or at the following months food for thought meeting. Based on records reviewed LPA obtained monthly food for thought meetings that confirms the involvement of residents food choices to modify the menu (ie.. romaine lettuce to butter lettuce). LPA conducted walk through of kitchen on 1/27/2025 and 4/18/2025 that appear to be per regulation enough perishable and non-perishable foods (see LIC 812-pics). LPA observed Culinary Services Director preparing each order request that had just been taken, individually, and then taken out to the dining room immediately when meal was just prepared. Therefore, allegation staff are not providing adequate food service to residents is found to be UNSUBSTANTIATED . Although the allegations may be true, based upon the review of documents, observations made and statements provided, there is not a preponderance of evidence to prove, or disprove, the allegations. Therefore, the complaint is UNSUBSTANTIATED.