complaint·October 23, 2025

Continued from LIC9099 : Of the 5 residents interviewed, 3 had dietary physician orders, none of the 3 residents indicated there was any problem with the food they received from the facility regarding their special diets or getting alternatives for the meals. Resident (R5) indicated the facility keeps low sodium food due to the residents’ age, and the facility is following their dietary restrictions regarding salt. R5 likes the soups offered by the facility and indicated they believe most of the residents think the food is OK, just repetitious. R6, with a diabetic diagnosis indicated they have no problem with any of the food or options. Just that sometimes they eat upstairs but they like eating in the dining room where they can see more of the options. Interview with Staff (S2) revealed the facility has a dietitian, which was corroborated by Administrator who indicated the facility is contracted with a dietitian that visits several times a year and provides oversight with any menu changes. LPA’s review of 5-week rotational menu showed each of the 3 main meals per day has a full meal substitute with at least 3 to 4 main substitutes not being of pork and having low salt/low carb/ being diabetic friendly. Admissions agreement does not indicate anywhere facility must store or cook personal food. There was no information obtained that supported a violation had occurred. Based on the interviews, record reviews, and related information obtained during the investigation, the allegations “Staff does not provide food alternatives for residents with medical prescribed diets” & “Staff do not provide food alternatives for residents with religious, cultural beliefs” is Unsubstantiated , meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Staff does not ensure food is stored at appropriate temperatures prior to being served to residents in care - Reporting party also indicated observing staff at the facility serving potato salad to residents and the potato salad would be served in a plastic bowl and it would already be warm. LPA’s interview with S1 revealed for residents who eat in their rooms the kitchen staff will cover the hot foods and put on a tray and will put the cold food in a container on the tray separating them. LPA’s 2 visits (10/2/2025 & 10/23/2025 ) to facility during both breakfast and lunchtime did not observe any food that should be cold left out and warm. Interviews with 3 residents regarding temperature of food revealed regardless of where they eat their meals the temperature of the food is appropriate. There was no information obtained to support a violation occurred. Therefore, the allegation staff does not ensure food is stored at appropriate temperatures prior to being served to residents in care i s Unsubstantiated , meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.