complaint·January 29, 2025

Per investigation, there is sufficient information obtained to support a violation had occurred. Per LPA’s investigation, review of records, including interviews with staff, and interviews with other related parties, the “staff does not ensure resident is provided a shower mat” is Substantiated. The following deficiencies will be cited: Maintenance and Operation 87303(e)(5)(A)- Slip-resistant mats, strips, or flooring shall be used in all bathtub and shower floors, see LIC9099D. 87468.1(a)(2) Personal Rights of Residents in All Facilities- Residents in all residential care facilities for the elderly shall have all of the following personal rights: To be accorded safe, healthful and comfortable accommodations, furnishings and equipment, see LIC9099D. The preponderance of evidence standard has been met, therefore the allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), is being cited. Failure to correct deficiencies by due dates, may result in additional deficiency citations and/or civil penalties being assessed. Exit interview conducted with the Administrator/Licensee.. Appeal Rights Provided. Interviews with staff, and other parties found no information of residents being forced to shower. No information obtained of residents needs not being met by facility staff. In review of records, and interviews conducted, there was no information obtained regarding records having been falsified. Per investigation, there was not sufficient information obtained to support violations had occurred. Based on the LPA’s investigation, observations, interviews with staff and other related parties, the investigation, the allegations of “facility does not have adequate staffing to meet resident's needs, staff force residents to shower, staff do not ensure residents are provided a comfortable temperature, and staff falsify resident's records” are Unsubstantiated, meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. No deficiencies cited. Exit interview was conducted with the Administrator Bana Solomon.