Complaint·September 11, 2025

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 9/11/25 at approximately 10:20am, and met with Administrator Karina Tapia, and Cheyenne Flores, LVN/Health Services Director. Reporting party alleges “staff touched resident in an inappropriate manner “. LPA interviewed staff, Administrator Karina Tapia. The investigation revealed that resident (R1) is not a resident of the assisted living residential care facility for the elderly-license #496804280. R1 was identified by name to have been a patient in the skilled nursing facility building across from the assisted living building. The Arbol skilled nursing facility is not part of the assisted living license. LPA will cross report, reporting party’s information/allegations to the appropriate investigating agency, the CA Department of Public Health. Per LPA’s investigation, the allegation of “staff touched resident in an inappropriate manner” is Unfounded, R1 is not a resident of Pine Ridge Terrace assisted living. The Department/Community Care Licensing has no jurisdiction over the Arbol Skilled Nursing Care facility.