complaint·November 13, 2023

LPA’s interview with R1 and medical professional (physical therapist) revealed, R1 brushes their own teeth regularly. Although the allegation, Residents’ needs are not being met, may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated . Facility is not handling resident's incontinence care needs - Complainant alleges R2 was yelling roommate had defecated and for at least two hours staff did not come to help. Complainant also alleges when staff came by was told they didn’t have time to help. When LPA conducted interview with reporting party, information regarding time frame was not consistent with complaint and was unable to get any specific times or staff names. LPA conducted record reviews and both R2 & R3 have diagnoses of dementia. LPA interviewed R2 who could not recall the incident. Staff interview indicated that R3 has not had any specific incidences of incontinence problems and indicated that all residents are checked every two hours and assisted with incontinence care, if needed. Although the allegation, Facility is not handling resident’s incontinence care needs, may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated