Complaint·January 29, 2025

Continued from LIC9099 - therefore the allocation Staff do not ensure that a resident’s incontinence needs are met is substantiated, meaning the preponderance of evidence standard has been met, the above allegation is found to be SUBSTANTIATED Appeal of Rights Given. The following deficiencies were observed (see LIC 9099D) and cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided. Continued from LIC9099-C Staff do not ensure that a resident's personal care needs are met – Complaint alleges that staff are not cleaning and washing resident when toileting and that staff are not washing hands before and after assisting resident with personal care needs, such as brushing teeth. LPA conducted interviews but was not able to confirm instances where staff may not have washed their hands or cleaned/washed residents during personal care assistance. LPA is unable to obtain supporting evidence to determine staff are not distributing resident’s medication as prescribed or staff are not cleaning and washing resident when toileting, therefore allegations are unsubstantiated. A finding that the complaint allegations of Staff are not distributing a resident's medication as prescribed and Staff do not ensure that a resident's personal care needs are met is unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED .