Complaint·October 28, 2025

Continued from LIC9099 Corporate has been informed there has been many problems with this change including needing a specific laundry person as resident cloths are being put in different resident rooms/lost and some being ruined/shrunk. Interviews with S4 & S5 corroborate laundry is being misplaced and some cloths are missing. Outside party, Individual (I1) also indi cated there is laundry missing since the change and is not getting back in a timely manner. Interview with resident (R1) revealed they have lost cloths to the facility laundry as well when the laundry was returned items were shrunk, family is now doing all of their laundry. Obtained Laundry Log from 7/26/2025 to 8/21/25 (4 pages) all 4 pages missing filled in columns of either room numbers , washer used, time put in dryer, or dryer used, time finished and by whom. As well, many different staff who handled laundry only a couple staff filled out log completely . New Administrator, Heather Montgomery as of 9/10/2025 confirmed on 10/7/2025 there was a change in the laundry system some months ago and there still seems to be cloths misplaced and lost. The facility is working on implementing the old syste m. During today's visit 10/28/2025 Administrator informed old system was reinstated on 10/1/2025. It was revealed resident items were not being safeguarded due to facility not having adequate laundry service. Based on LPA's observations and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations Staff are not safeguarding resident's personal belongings and Staff are not providing adequate laundry services to residents in care are found to be SUBSTANTIATED. The following deficiencies were observed (see LIC 9099D) and cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided Continued from LIC9099A Health and Safety Code Regulations 1569.158 states: Family councils (f) If a family council submits written concerns or recommendations, the facility shall respond in writing regarding any action or inaction taken in response to the concerns or recommendations within 14 calendar days. The facility has submitted over a page of answers pertaining to the questions/concerns provided from the first family council meeting held 8/16/2025 and did not respond to 2nd council meeting as there were no concerns submitted. There was no information obtained that supported that a violation had occurred. Therefore the allegation is Unsubstantiated . Facility did not notify of fee changes per regulation – Complainant alleges the facility said they would be implementing an increase in their charges for laundry after the family council complained and after having the same fee schedule for over a year and a half. Facility Admission agreement indicates one personal load of laundry per week for everybody's laundry. Agreement also indicates additional loads would be $20.00 per load. Resident Assessments reviewed dated 9/2025 did not show any points for laundry services. Interview with Business Office Manage and Administrator revealed as of 10/28/2025 no family /resident has been charged extra for laundry services, not even when the need arises with soiled bedding or laundry or spills. There was no information obtained that supported that a violation occurred. Therefore the allegation is Unsubstantiated . Based on the interviews, record/document reviews, and related information obtained during the investigation the allegation's Facility is not responding to the family council and Facility did not notify of fee changes per regulation are UNSUBSTANTIATED , meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.