complaint·February 18, 2026

Continued from LIC9099... R2’s care notes entered by a third-party agency for the month of October 2025 confirmed that they are providing treatment and the facility was instructed to follow CDC guidelines. Additionally, the facility has previously implemented a plan to address this ongoing issue including a prophylactic approach along with daily skin monitoring of the residents, they were instructed by the Department of Public Health to implement CDC guidelines including isolation and deep-cleaning preventive measures. A finding that the allegation of staff not preventing the outbreak of scabies is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Another allegation regarding staff does not provide medical attention to residents. Per Reporting Party, facility staff are aware that about 98% of the residents (unknown names) have scabies, but the facility are not scheduling doctor’s appointments, and no actions are being taken to prevent the outbreak. LPA Hansen attempted unsuccessfully to speak with complainant on 10/22/25 at approximately 11:02am, 10/24/25 at approximately 1:29pm and 10/27/25 at 8:25am to gather additional information. Based on interviews conducted by LPA on 10/28/25 and 11/25/25 with staff (S1, S2, S3, S4, S5 & S6) and third-party agencies (I1), it indicates that back in August was the last time that a confirmed case of scabies was discovered, then back in September a resident was treated, but not confirmed. LPA reviewed incident report logs for this facility and both incidents were reported to the Department as well as to the resident’s responsible parties as stated in regulations. LPA is unable to determine if any other incidents have happened at a different date and the complaint did not provide any additional information that could lead the investigation to a specific resident or date when these incidents might occur. The finding that the allegation of staff does not provide medical attention to residents is unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.