Office review·February 18, 2026

An informal meeting was conducted today in the Santa Rosa Regional Office as requested by Petaluma Fire Department to discuss areas of concerns. Present in the meeting were Regional Manager Carla Nuti-Martinez, Licensing Program Manager Bethany Moellers, Licensing Program Analyst Marisol Cuadra, Fire Department Representative Melissa Leonelly, Executive Director/Administrator Heather Montgomery, and via Microsoft Teams Executive Director of Senior Advocacy Services Crista Barnett Nelson,. During today's meeting, it was discussed concerns regarding calls for service not limited to lift assists, wound care and falls where residents did not have injury. The Department has reviewed incident reports submitted and facility protocols appears that calls for service were adequate for the level of care that the facility is allowed to provide to residents in care and the Fire Department could be contacted to assess residents and determine if further evaluation at the hospital is needed, as the facility is non-medical and not able to make that determination. Administrator agrees to submit by COB 3/4/2026 Updated infection control plan Policy related to 911 protocol Policy related to resident assessment after fall(s) Update LIC500 Personnel Report. No deficiencies cited during today's office meeting. Exit interview conducted with the Administrator and a copy of this report was given.