Complaint·June 19, 2026

Continued from LIC9099-C LPA interviewed four (4) witness visitors who raised no concerns for lack of staffing leading to care neglect. On 06/19/2026 LPA conducted subsequent interviews with four (4) staff which revealed no supporting information that residents’ care needs are not being met. LPA obtain emails related to staffing and care concerns, Care Notes for R1 through April 11th, 2026, as well as a staffing schedule and adjustments to staffing made on April 10th, 2026. LPA also obtain a Physicians Report and Admissions Order (LIC602) for R1 dated 01/12/2025, a Service Plan for R1 dated 01/08/2026, and Assisted Living Resident & Service Agreement dated 06/12/2024 Finally, LPA obtained copies of Petaluma Police Incident/Investigation report dated 04/14/2026 which indicated physical signs of neglect or elder abuse to be unfounded. Due to conflicting information obtained as to whether R1’s care needs were met or not met in the afternoon and early evening of April 10th, 2026, the allegation of “Staff did not ensure residents care needs were met” is unsubstantiated. An allegation of Unsubstantiated means although the allegation may have occurred or may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.