complaint·May 3, 2023

It was observed that the facility showers were functional and in good repair at this time. It was learned that facility residents were requested by facility staff to adhere to a certain shower schedule for male and female residents so as to avoid everyone attempting to take a shower all at once. In addition, it was structured so that facility residents were not taking showers too early in the day, as well as, not taking showers too late at night while facility residents were trying to sleep. It was learned that facility staff did not enforce the shower schedule on the facility residents but used it as a guide for residents to avoid confusion and everyone trying to shower all at the same time. It was learned that facility staff would never turn away a resident attempting to shower but had more difficulty attempting to get residents to go take a shower and maintain proper hygiene. It was learned that this facility was contracted, and currently receiving services, from a licensed pest control company to address the issues of mice, cockroaches, and other potential pests that may come into this facility at this time. It was learned that facility staff and potential residents were having personal issues outside of providing adequate care and supervision at this time. From these interactions, these relationships were strained with accusations going back and forth without any real basis for validity. Facility residents, overall, felt that they were being treated with concern and care by the facility staff. Facility residents felt that they could approach the facility staff if they had any issues or concerns without prejudice or fear of retaliation if their concerns were voiced. As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or were valid, there was not a preponderance of the evidence to prove that the alleged violation occurred. There were no deficiencies observed or cited during today's complaint visit. Exit Interview