complaint·May 3, 2023

As a result of this investigation, this LPA found the allegations to be SUBSTANTIATED - A finding that the complaint was Substantiated meant that the allegation was valid because the preponderance of the evidence standard had been met. The following deficiencies were cited on the following LIC 9099-D pursuant to Title 22 Rules and Regulations, Division 6 and Health and Safety Codes. Appeal rights were printed and a copy was given to the facility designated Administrator at this time. Exit Interview bedsheets, blankets, and towels made available and able to meet the needs of the residents at this time. It was learned that facility staff did not enforce the shower schedule on the facility residents but used it as a guide for residents to avoid confusion and everyone trying to shower all at the same time. It was learned that facility staff would never turn away a resident attempting to shower but had more difficulty attempting to get residents to go take a shower and maintain proper hygiene. Facility residents would often times develop skin sores and irritation but hide these symptoms from the facility staff. Most of these issues stemmed from residents not maintaining proper hygiene and not changing clothes and bed sheets on a regular basis. As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or were valid, there was not a preponderance of the evidence to prove that the alleged violation occurred. There were no deficiencies observed or cited during today's complaint visit. Exit Interview