complaint·July 8, 2025

Regarding the allegation that staff do not ensure residents are provided snacks between meals, R1, R2 and R3 were asked if they have access to snacks. Residents interviewed stated they felt free to take snacks from the kitchen when they were hungry. This abides by regulation 87464 (f)(3) which states that three snacks be “ made available daily ” to residents in care of the community. LPA Campbell also observed an abundance of foods in an outside cabinet and refrigerator that were accessible to residents. LPA Campbell observed a resident go outside and grab food from a refrigerator. Regarding the allegation that staff do not arrange transportation for residents medical appointments, R1, R2 and R3 all reported that staff will arrange transportation with Lyft, Dial a Ride or arrange it through their insurance provider. They reported no issues getting to their appointments. There are also six residents who receive medical care through their primary physician who conducts home visits in the community. Per the residents interviewed and their Medication Administration Record (MAR) Unless requested otherwise, the community orders medication refills and disperse the medication as directed by their doctors. Due to the above noted information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, and therefore this allegation is UNSUBSTANTIATED. Per California Code of Regulations (CCRs) - Title 22, Division 6, no deficiencies cited. Exit interview was held and a copy of report was giv en to Georgia Wilcomb.