complaint·September 4, 2025

Regarding the allegation that staff does not ensure residents medical needs are being met, the facility has a doctor that makes house calls who can also be called for assessments as needed. The licensee has taken R1 to the eye doctor and R3 to the cardiologist. LPA Campbell observed the facility appointment calendar that is used to track medical appointments and visits for the community. R4 stated that they had been taken to have a mammogram and for lab work. When LPA Campbell spoke with F1 regarding a residents need for blood pressure, it was confirmed that the resident had no doctors orders on file and that the resident no longer needed their blood pressure taken. Regarding the allegation that staff are abusing residents in care, LPA Campbell spoke with R1, R2 and R3. None of the residents interviewed mentioned verbal or physical abuse and stated that staff treated them well. Due to the above noted information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, and therefore this allegation is UNSUBSTANTIATED. Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8,no deficiencies cited.  Exit interview was held and a copy of report was given to Georgia Wilcomb, Licensee.