Follow-up·October 1, 2025

On 10/01/2025, Licensing Program Analyst (LPA) Renee Campbell arrived to St. Thomas Retirement Center unannounced. LPA Campbell met with Administrator Sister Basima Margaret Homa and explained the purpose of the visit. Over the course of the visit, LPA Campbell spoke to a family member of a resident and the administrator. A family member spoke of a variety of personal rights issues that had been passed on to the ombudsman and who passed on the families concerns to LPA Campbell. The family was called and the following was shared: · Staff told families they can’t visit during meals · Staff told residents and family members where to sit in the dining room. · Visitors must make arrangements with facility for after hour visits. · Staff telling family to leave during care checks without consulting with residents. · Staff were scolding residents · Visitors were dissuaded from coming to visit the community during meal times. · Staff required residents to remove and/or limit personal photos in their rooms. The issues addressed concerned personal rights. LPA Campbell consulted with the administrator to address communication styles, the rights of visitors, Power of Attorney (POA) and customer service skills among staff. The conversation addressed the meaning of regulation 87468(a)(1-3), specifically the ideas of dignity and intimidation. The administrator stated that staff were harassed by family members so staff told family that they had to leave the room during health checks to change residents or perform other intimate services. LPA Campbell required that an in-service training be completed by all staff on 87468(a)(1-3) by 10/17/2025. The training will include reframing the relationship between staff and visitors and provide opportunities for staff to practice communication skills that emphasize cooperation versus commands to visitors. The in-service training sign in sheet will include the regulation addressed, topics covered and activities completed as well as the signatures of staff who attended. LPA Campbell stated that families and friends have the right to visit resident whenever they want to without prior notice to the facility if the resident wants them to. Residents and families also have the right to sit where they want at meals if they are able to express their wishes. As a result, along with an Admission Agreement Addendum that visitors do not need to make arrangements to visit after visitor hours, the administrator will send out a flyer to all families to address the personal rights issues above. The administrator will send the addendum and the flyer to LPA Campbell for approval before sending it out and later include LPA Campbell in the group email sent to all residents. Per California Code of Regulations (CCR) - Title 22, no deficiencies are being cited. An exit interview was held, and a copy of the report was provided to the Facility Administrator, Sister Basima Margaret Homa