complaint·April 13, 2026

Based on records reviewed, staff interviewed, and interview with reporting party the information provided, it was unclear if staff did not do an inventory of a resident's personal belongings therefore the allegation was deemed UNSUBSTANTIATED. Staff did not keep facility free of insects- Based on records reviewed, interviews with Staff, Reporting Party and Resident’s in care. LPA Lund observed the facility free on insects during visits on 8/15/2024, 9/17/2025, 12/1/2025 and 12/29/2025. The facility has Total Pest Management and does regulatory visits once a month. LPA Lund reviewed Total Pest Management invoices for 9/19/2025 and 10/22/2025. Staff interviewed stated that they have not seen insects inside the facility. Residents in care stated they have not seen insects inside of the facility. Based on records reviewed, interviewed Staff, Reporting Party and Resident’s in care on the information provided, it was unclear if staff did not keep facility free of insects therefore the allegation was deemed UNSUBSTANTIATED. Staff withheld resident's money- Based on records reviewed, interviews with Staff, Residents and Reporting Party. The resident facilities handbook states that residents in care have the opportunity to get access to P&I funds every morning at 9am. Residents in interviewed stated that they are allowed access to their P&I funds at that time. LPA Lund reviewed Resident (R1) P&I funds from 8/30/2025 through 12/1/2025 showing that R1 was withdrawing money on a daily basis. Based on records reviewed, interviews with Staff, Residents and Reporting Party the information provided, it was unclear if staff withheld resident's money therefore the allegation was deemed UNSUBSTANTIATED. The Department (CCLD) has found the allegations. Unsubstantiated. A finding that the complaint allegation(s) are UNSUBSTANTIATED means that although the allegation(s) may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation(s) occurred. Exit interview was conducted with and report left.