complaint·October 11, 2022

...Continued from 9099 Therefore, this allegation is UNSUBSTANTIATED. A finding that a complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Regarding the allegation Resident left in soiled diapers. Based on LPA interviews the facility is not leaving residents in soiled diapers. LPA interviewed six facility staff who all stated Resident 1 does at times refuse her incontinent care, but they use their training to try different approaches and to get her to allow them to assist her. Staff stated the techniques used include finding a different staff to assist Resident 1 so they can see a new face, come back and ask Resident 1 again later if they would like to be assisted, approach Resident 1 when they do not appear to be agitated, and give Resident 1 her baby dolls to keep her busy and distracted with a task. The facility staff agrees despite Resident 1 refusing incontinent care at times she does eventually allow them to assist with incontinent care using the different approaches and she is not being left soiled for extended periods of time, therefore the allegation is UNSUBSTANTIATED. A finding that a complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Regarding the allegation Resident got into an altercation with another resident due to lack of supervision. LPA spoke with staff 1 who stated they witnessed Resident 1 aggressively hit Resident 2 on top of the head after trying to remove her lap buddy several times. Staff 1 mentioned facility Staff 2 also witnessed this altercation. Staff 2 stated she observed Resident 1 was pulling on Resident 2’s lap buddy and staff redirected Resident 1 away from Resident 2. Staff 2 stated during the process of being redirected Resident 1 moved her arms above her head and accidentally grazed Resident 2’s hair. Staff 2 stated the interaction was not what they would consider to be an assault or aggressive at all. Staff 2 stated the incident doesn’t stand out too well in her memory because it was so minor. Due to the conflicting details given by both Staff witnesses this allegation is UNSUBSTANTIATED. A finding that a complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated. No deficiencies cited today Per Title 22 Regulations. Exit interview conducted with Facility lead Nurse Robin Mendez and copy of report provided.