complaint·August 21, 2025

On 07/24/2025, LIcensing Program Analyst (LPA) Triel Ellen LIndstrom and Licensing Program Manager (LPM) Lisa Rios arrived unannounced to the facility to deliver complaint findings for the allegation that facility did not ensure that staff receive CPR/First Aid training. The LPA and LPM met with Reshmika Sharma, Director of Resident Services, explained the purpose of the visit, and conducted an interview. Allegation: Facility did not ensure that staff receive CPR/First Aid training On 4/28/2025, LPA Arielle Pascua visited the facility and requested an employee roster and a copy of all current staff’s CPR/First Aid training on file. LPA Lindstrom reviewed this proof of training. She determined that all Med Techs and Licensing Vocational Nurses have valid training, but that only five of twenty-four Resident Assistants have valid CPR/First Aid training.