complaint·April 23, 2024

In addition, LPA conducted staff and resident interviews. Based on interviews conducted, 6 out 6 staff deny not providing residents with adequate food service. 6 out 6 staff state that they have enough food supply at this time to feed the residents. LPA conducted 9 resident interviews. 3 out 9 residents state that they do not obtain sufficient food service and wish that they would provide different options. 3 out of 9 residents state that they do not get snacks or do not like the snacks provided. 6 out 9 residents deny not obtaining adequate food service. 6 out 9 residents state that they are able to have snacks throughout the day. In addition, LPA reviewed facility records. LPA reviewed the last 6 months of food purchased through US foods. Based on record review it was found that the facility is purchasing food supply for between 111-120 residents monthly. It was found that the facility is spending an average of $294.24 per resident per month. In comparison to the USDA guidelines is between the low-cost to moderately cost food plan per month. Based on information gathered, it is unclear of the facility does not provide residents with adequate food service. Allegation: Staff do not follow facility food menu. It was alleged that staff do not follow facility food menu. During the course of this investigation LPA conducted interviews, toured the facility, and reviewed facility records. A review of the facility food menu was conducted prior to a tour of the facility kitchen. A review of the facility menu stated that on 12/12/2023, the facility was to serve the following options for Breakfast lunch and dinner. For breakfast, a choice of cold cereals, cream of wheat, homestyle biscuits and gravy, sausage links, and apricots. For lunch, a Caesar salad, manicotti with marinara sauce, Italian vegetables, garlic bread, tiramisu, seasonal fruit or an alternative lunch entrée of baked fish. For dinner, chef’s choice soup, grilled cheese with cheddar cheese on rye bread, Texas beans, and an apple turnover with powder sugar. LPA observed these items in the facility kitchen. In addition, LPA observed the facility providing the scheduled lunch and it’s alternative to the residents on this day. LPA conducted 9 resident interviews. 9 out 9 residents state that they like the food provided, however would like to have more input on what is served. LPA conducted 6 staff interviews. 6 out 6 staff state that they have food delivered twice a week to ensure that they have the correct food supply to serve the residents. 6 out 6 staff members deny not following the facility food menu. Based on the information gathered, it is unclear of the facility staff did not follow the facility menu. Allegation: Staff do not ensure residents have access to water. It was alleged that staff do not ensure residents have access to water. During the course of this investigation LPA conducted interviews and toured the facility. An interview with 9 residents were conducted. 9 out 9 residents state that they do have access to water. 9 out 9 residents state that they did have individual water bottles, however, the facility has changed to having water that is brought by the staff members to fill out their pitchers. An interview with 6 staff members were conducted. 6 out 6 staff members state that they have implemented a new system where the facility has hydration carts on each floor that includes excess water pitchers and cups. These hydration carts are monitored by staff and are used to fill the residents personal pitcher in their rooms. 6 out 6 staff members deny that they do not provide residents with water. LPA conducted a tour of the facility, where it was observed that the facility does have 3 separate hydration carts available for residents and staff to use throughout the day. Based on the information gathered, it is unclear if the staff do not ensure that residents have access to water. As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred. There were no deficiencies observed or cited at this time. An exit interview was conducted, a copy of the 9099 and 9099-C was provided to the facility.