Complaint·August 21, 2023

Based on records review, interviews with, Administrator Karen Fomby, RP and witness the information provided, it was unclear if staff did not have resident's authorized representative sign an admission's agreement for care therefore the allegation was deemed UNSUBSTANTIATED. Staff refused to provide resident's authorized representative with information about resident's care- Based on records reviewed and interviews conducted with Administrator Karen Fomby, Reporting Party (RP) and witness. Resident (R1) was admitted to the facility on 9/20/2022 from Dignity Health Mercy Medical Center in Merced California. R1 husband refused to pick up R1 from hospital and case worker (Hospital) had R1 admitted to the facility. R1’s husband has a Durable Power of Attorney for finances dated June 4, 2021, but does not have authorization to make medical and other health-care decisions. R1’s LIC602 dated 8/11/2022 stated that R1 needs help with bathing, grooming, and medication management. Based on records review, interviews with, Administrator Karen Fomby, RP and witness the information provided, it was unclear if staff refused to provide resident's authorized representative with information about resident's care therefore the allegation was deemed UNSUBSTANTIATED. Staff are overcharging resident for care- Based on records reviewed and interviews conducted with Administrator Karen Fomby, Reporting Party (RP) and witness. Resident (R1) was admitted to the facility on 9/20/2022 from Dignity Health Mercy Medical Center in Merced California. Dignity Health Mercy Medical Center signed the admission agreement on 9/20/2022 and R1’s husband has no responsibility for payments due to not signing the admission agreement dated 9/20/2022. R1’s husband does have a Power of Attorney for finances dated June 4, 2021, but does not have authorization to make medical and other health-care decisions. Based on records review, interviews with Administrator Karen Fomby, RP and witness the information provided, it was unclear if staff are overcharging resident for care therefore the allegation was deemed UNSUBSTANTIATED. The Department (CCLD) has found the allegations. Unsubstantiated. A finding that the complaint allegation(s) are UNSUBSTANTIATED means that although the allegation(s) may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation(s) occurred. An exit interview was conducted with Administrator Karen Fomby and report left.