Complaint·May 9, 2024

Based on records review, interviews with, Administrator Karen Fomby, RP and witnesses the information provided, it was unclear if facility staff did not allow a resident a choice of hospice services therefore the allegation was deemed UNSUBSTANTIATED. Facility staff signed a hospice transfer request form without the resident's family authorization- Based on records reviewed and interviews conducted with Administrator Karen Fomby, Reporting Party (RP) and witnesses. Resident (R1) was admitted to hospice on 1/17/2024 while at the hospital and was discharged to the facility on 1/18/2024. Conservator for Resident (R1) gave permission to Administrator Karen Fomby to sign the transfer request of Hospice services for R1. Based on records review, interviews with, Administrator Karen Fomby, RP and witness the information provided, it was unclear if facility staff signed a hospice transfer request form without the resident's family authorization therefore the allegation was deemed UNSUBSTANTIATED. Facility staff caused delays in residents at the facility receiving timely hospice services- Based on records reviewed and interviews conducted with Administrator Karen Fomby, Reporting Party (RP) and witness. Resident (R1) was admitted to hospice on 1/17/2024 and discharged to the facility on 1/18/2024. The transfer on hospice services from Bristol Hospice Services to Progressive Home Health & Hospice was on 1/19/2024. Records indicate that Progressive Home Health & Hospice Services started services with R1 on 1/19/2024 one day after returning from the hospital on hospice. Based on records review, interviews with, Administrator Karen Fomby, RP and witness the information provided, it was unclear if facility staff caused delays in residents at the facility receiving timely hospice services therefore the allegation was deemed UNSUBSTANTIATED. The Department (CCLD) has found the allegations. Unsubstantiated. A finding that the complaint allegation(s) are UNSUBSTANTIATED means that although the allegation(s) may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation(s) occurred. An exit interview was, and report left.