Follow-up·September 7, 2023

On 09/07/2023, Licensing Program Analyst (LPA) Kimberly Viarella made an unannounced case management visit to this facility. LPA identified herself to the staff, stated the purpose of the visit, and asked to speak with the Designated Facility Administrator/Licensee "Bonnie" Yepez. The Designated Administrator/Licensee arrived within 10 minutes and a brief interview followed. LPA and licensee reviewed and signed documents pertaining to a new fire clearance and a previous deficiency. LPA reviewed admission packet from initial licensing and the current one in use and found discrepancies with the refund policies. The initial submission offered a prorated refund, the version that had been in use until LPA highlighted changes, stated that no refunds would be offered. The licensee understands that this change was in violation of the Health and Safety Code and will use the original application previously submitted. Any revisions made in the future will be submitted for approval prior to implementation. LPA provided information regarding regulations pertaining to refunds as well as rate changes, as the Licensee is considering changing her rates to more accurately match the market. No other deficiencies were observed or cited during today's visit. The above deficiency is cited on the LIC 809 D Page. As the Licensee had an appointment to attend to, she granted permission for her staff person to sign on her behalf. A copy of this report and Appeal Rights were provided. Exit interview conducted.