complaint·July 15, 2025

Regarding the allegation that staff is verbally abusing the residents while in care. Of the four staff interviewed (S1 to S4), none reported observing staff verbally abusing residents. S4 stated that she always urges patience when speaking with residents. Family members contacted (F1 to F3) communicated no concerns regarding staff not being respectful towards their parents and/or family members Regarding the allegation that staff have inadequate record keeping for the residents, the complainant claimed that staff falsified documents. Documents (MAR) reviewed were complete and accurate and staff (S1, S2, S3 and S4) reported they were able to successfully complete documentation daily for crossover. Due to the above noted information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, and therefore this allegation is UNSUBSTANTIATED. Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8, no deficiencies cited. Exit interview was held and a copy of the report was given to Jackie Hernandez.