complaint·November 14, 2024

Based on reviewed facility records, LPA Lund observations, interviews with staff, and residents in care, on the information provided, it was unclear if facility staff not properly addressing cockroaches in the facility, therefore the allegation was deemed UNSUBSTANTIATED. Facility staff not properly addressing flies in the facility- LPA Lund reviewed facility records, LPA Lund observations, interviews with staff, and residents in care. Based on reviewed facility records, LPA Lund observations, interviews with staff, and residents in care. LPA Lund observed fly lights throughout the facility and no flies during visits on 5/23/2024, 8/21/2024, and 11/14/2024. LPA Lund reviewed facility records from Peace of Mind Pest Control Inc from 11/9/2023 through 4/22/2024 stating that facility was addressing any pest control issues including flies. On 10/23/2023 the facility installed fly lights in the kitchen area and on 11/1/2023 installed two lights in the dinning area and one more in the kitchen area. Staff interviewed stated that the facility has installed fly lights and has help addressing any issues with flies. Residents interviewed stated that flies have never been a problem at the facility. Based on reviewed facility records, LPA Lund observations, interviews with staff, and residents in care, on the information provided, it was unclear if facility staff not properly addressing flies in the facility, therefore the allegation was deemed UNSUBSTANTIATED. Facility staff not providing food to residents in the quantity necessary- LPA Lund reviewed facility records, interviewed staff, and residents in care. Based on interviews with staff, residents in care, and facility records reviewed. LPA Lund reviewed Spring and Summer 2024 breakfast, lunch and dinner menus from the facility with sufficient food items for the residents in care. LPA Lund reviewed food orders dated 8/12/2024 and 8/19/2024 with enough quaintly necessary to feed the residents in care. LPA Lund observed 2- day perishable and 7- day nonperishable, during visits on 5/23/2024, 8/21/2024, and 11/14/2024. Residents interviewed stated that food from the facility was good and they get enough food. Based on facility records review, interviews with staff, residents, on the information provided, it was unclear if facility staff not providing food to residents in the quantity necessary, therefore the allegation was deemed UNSUBSTANTIATED. Facility staff not providing drinking water to residents in the quantity necessary- LPA Lund interviewed staff, and residents in care. Based on interviews with staff, and residents in care. Staff stated that they ask residents through out day if they would like something to drink. Residents interviewed stated that they get enough to drink. Based on interviews with staff, and residents in care, on the information provided, it was unclear if facility staff not providing drinking water to residents in the quantity necessary, therefore the allegation was deemed UNSUBSTANTIATED. Facility staff not ensuring facility is maintained in good repair resulting in flooding- LPA Lund reviewed facility records and observed, interviewed staff, and residents in care. Based on interviews with staff, residents in care, and facility records reviewed and LPA Lund observations. LPA Lund reviewed records from Tony’s Plumbing from 10/18/2023 through 3/26/2024. On 3/26/2024 Tony’s Plumbing was called out to fix two toilets that were backed up. They were fixed on 3/26/2024 by Tony’s Plumbing. Staff interviewed stated that the facility has maintenance that will fix any issues with the facility. Residents interviewed stated they have never had any problems with the plumbing. LPA Lund observed during visits on 5/23/2024, 8/21/2024, and 11/14/2024 were clean and in good repair. Based on facility records review and LPA Lund observations, interviews with staff, and residents, on the information provided, it was unclear if facility staff not ensuring facility is maintained in good repair resulting in flooding, therefore the allegation was deemed UNSUBSTANTIATED. As a result of this investigation, this Department finds the allegation to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and report left.