complaint·February 10, 2025

Based on reviewed facility records, interviews with staff, reporting party, witness and residents in care, on the information provided, it was unclear if staff forced a resident to sign documents, therefore the allegation was deemed UNSUBSTANTIATED. Staff disposed of resident's bank cards - LPA Lund reviewed facility records, interviewed staff, reporting party, witness and residents in care. Staff along with verbal consent with another family member, the facility set up automatic payments for Resident (R1) care at the facility. Based on reviewed facility records, interviewed staff, reporting party, witness and residents in care, on the information provided, it was unclear if staff disposed of resident's bank cards, therefore the allegation was deemed UNSUBSTANTIATED. Staff yelled at a resident in care – LPA Lund reviewed facility records, interviewed staff, reporting party and residents in care. Staff have had, in-service training (Challenging Behaviors and dementia) along with the initial 6 hour and 40 minutes with Care Academy training on how to work with the residents in care. Staff interviewed stated that they have never seen any staff yell at a resident if so, would notify management immediately. Residents interviewed stated that staff have not ever yelled at them. Based on reviewed facility records, interviewed staff, reporting party and residents in care, on the information provided, it was unclear if staff yelled at a resident in care, therefore the allegation was deemed UNSUBSTANTIATED. As a result of this investigation, this Department finds the allegation to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and report left.