complaint·February 2, 2026

Based on reviewed facility records, interviews with staff, and residents in care, on the information provided, it was unclear if facility staff are not administering medication as prescribed, therefore the allegation was deemed UNSUBSTANTIATED. Facility staff are not ordering medication in a timely manner - LPA Lund interviewed staff who stated that they order medications on Sunday night shift and Wednesday night shift. About 90 of the medications are ordered through one pharmacy for residents in care. The others have mail orders and have families order medications for the residents in care. LPA Lund received samples of how the MED TECKS order medications for the residents in care. Based on reviewed facility records, staff interviewed, on the information provided, it was unclear if facility staff are not ordering medication in a timely manner, therefore the allegation was deemed UNSUBSTANTIATED. Unqualified staff administering medication– LPA Lund reviewed facility records, and interviewed staff. Based on reviewed facility paperwork each Med Tech takes ten hours of training from Advanced Healthcare studies on how to work with medications for the facility. Each staff member must have this training before working with residents’ medications. Staff interviewed stated that they have procedures on how to work with residents regarding medications and no untrained staff give medications. Based on reviewed facility records and interviewed staff, on the information provided, it was unclear if unqualified staff administering medication, therefore the allegation was deemed UNSUBSTANTIATED. Facility staff are not meeting residents needs – LPA Lund reviewed facility records, interviewed staff, and residents in care. Based on staff schedules from 10/01/25 through 11/30/25 the revealed staff to be consistently residents in care on duty. LPA Lund interviewed residents in care who stated that their needs are being met. Staff interviewed stated that there is adequate staff to meet the needs of the residents in care. Based on facility records reviewed, interviews with staff, and residents in care, on the information provided, it was unclear if licensee does not ensure enough staff are present to meet the needs of residents, therefore the allegation was deemed UNSUBSTANTIATED. As a result of this investigation, this Department finds the allegation to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and report left.