complaint·February 2, 2026

Based on reviewed facility records, interviews with staff, and residents in care, on the information provided, it was unclear if staff does not assist residents in a timely manner, therefore the allegation was deemed UNSUBSTANTIATED. Staff does not assist residents to the bathroom - LPA Lund reviewed facility records, interviewed staff and residents in care. Staff are trained to ask residents in care about bathroom checks every two hours in less residents in care need to be checked sooner. LPA Lund reviewed Needs and Services plan which state what residents need help with toileting. Staff interviewed stated they have sufficient time to make sure that residents in care are changed. Residents interviewed stated that staff ask about bathroom needs and help when needed. Based on reviewed facility records, interviews with staff, and residents in care, on the information provided, it was unclear if staff does not assist residents to the bathroom, therefore the allegation was deemed UNSUBSTANTIATED. As a result of this investigation, this Department finds the allegation to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and report left.