complaint·April 6, 2021

Continued from 9099 - Page 2 Based on interview with staff, administrator and POA's there is no evidence of staff not safeguarding resident's personal belongings. The refrigerator had rotten and moldy food due to resident storing it for long periods of time and Wanda's daughters are the ones who asked staff to clean out refrigerator. The allegation of staff did not safeguard resident's personal belongings; therefore the allegation is deemed UNFOUNDED. This agency has investigated the allegation noted above and have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or was without a reasonable basis. We have therefore, dismissed the complaint. An exit interview was conducted with Administrator via telephone and a copy of this report LIC 9099, LIC 9099-C, LIC 858- Client Records, LIC 811- Confidential Names, and Appeal Rights was provided to the Administrator via email and an electronic email read receipt confirms receiving these documents. Administrator will send 9099 and 9099-C back via email signed to LPA Wallace.