Complaint·June 16, 2025

Based on the information gathered, staff did not administer the medication to the resident as prescribed. Based on observations, review of records and information gathered through interviews, the above allegations were SUBSTANTIATED meaning that there was a preponderance of evidence to prove that the allegations occurred as alleged. The following deficiencies were cited per Title 22 Division 6 of the California Code of Regulation. An exit interview was conducted, a copy of this report and appeals rights were provided to the facility at the end of this visit. Allegation: Staff is not following resident’s care plan. It was alleged that staff are not following resident’s care plan. During the course of this investigation, LPA conducted interviews and reviewed facility records. Based on staff interviews conducted it was denied that staff do not follow resident’s care plans. It was stated by 5 staff that they conduct staff meetings regarding updates with all residents. In addition, care plans are reviewed on an as needed basis. An interview with 5 residents was conducted, 5 out 5 residents deny that they are not receiving care and supervision. Based on the information gathered, there is not sufficient evidence to prove that staff are not following resident’s care plan. As a result of this investigation, this Department found the allegation to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted and a copy of this report was provided to the facility at the end of this visit. Based on the information gathered, staff did not administer the medication to the resident as prescribed. Based on observations, review of records and information gathered through interviews, the above allegations were SUBSTANTIATED meaning that there was a preponderance of evidence to prove that the allegations occurred as alleged. The following deficiencies were cited per Title 22 Division 6 of the California Code of Regulation. An exit interview was conducted, a copy of this report and appeals rights were provided to the facility at the end of this visit.