Complaint·November 14, 2025

Allegation: Resident contracted communicable disease while in care It was alleged that the resident contracted a communicable disease while in care. During the course of this investigation, the LPA conducted interviews and reviewed facility records. Based on interviews conducted, it was confirmed that no residents contracted a communicable disease while in care. Additional information indicated that the facility had received documentation from a recent doctor’s visit recommending that staff toilet the resident frequently and keep the resident’s incontinence brief off as much as possible to allow skin irritation to subside. However, on 10/15/2025, it was reported that Resident 1 (R1) was not complying with the recommendations provided by the physician, facility staff, and emergency personnel, and it was determined that R1 needed to be transported to the hospital. R1 initially refused transport, and a family member ultimately took the resident to the hospital. Approximately one week later, it was reported that R1 had received an updated physician’s report indicating an infection. There is no evidence or documentation indicating that the infection was contracted at the facility. Furthermore, no reports were submitted to the Local Public Health Office or to the Department regarding any communicable diseases that could pose a risk to the health and safety of other residents in care. Based on the information gathered, there is not sufficient evidence to prove that the resident contracted communicable disease while in care. As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted and a copy of this report was provided to the facility at the end of this visit.