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Inspection visit

complaint

DUTCHOLLOW SUITES ILicense 5070049291 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

Licensing Program Analyst (LPA) Kesha Lewis arrived at the facility unannounced to deliver findings for the complaint for the above allegations. LPA was greeted by licensee and explained the reason for the visit. Allegation 1 Licensee refused to refund rent paid in advance by resident. Based on review of the admissions agreement and interviews witth R1 and the ombudsmen the allegation is SUBSTANTIATED. The admisionns agreement is missing required information by regulation making the agreement void. The preponderance of evidence standard for this allegation is met, therefore, this allegation is SUBSTANTIATED. Exit interview conducted. Copy of report given.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87507(5)(g)(c)Type B

    Refund conditions.Facility policy concerning refunds, including the conditions under which a refund for advanced monthly fees will be returned in the event of a resident’s death, pursuant to Health and Safety Code section 1569.652. dmission agreements shall specify the following:(1) Basic services, as defined in Section 87101(b), to be made available. (2) Additional items and services which are available. (3) Payment provisionsA refund of any fees paid in advance covering the time after the resident’s personal property has been removed from the facility shall be issued to the individual, individuals, or entity contractually responsible for the fees or, if the deceased resident paid the fees, to the resident’s estate, within 15 days after the personal property is removed. Based on records review and interviews with R1 and the ombudsmen (ON) LPA reviewed the admissions agreement , the licensee did not comply with the section cited. After a review of resident records LPA found that the admissions agreement only had N/A under refunds and no other information which poses a potential health, safety or personal rights risk to persons in care.

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FAQ · About this visit

Common questions about this visit

What happened during the July 12, 2023 inspection of DUTCHOLLOW SUITES I?

This was a complaint inspection of DUTCHOLLOW SUITES I on July 12, 2023. 1 citation were issued: 1 Type B.

Were any citations issued to DUTCHOLLOW SUITES I on July 12, 2023?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "Refund conditions.Facility policy concerning refunds, including the conditions under which a refund for advanced monthly..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.