complaint·September 22, 2025

According to staff, R1 approached them, pulled their hair, and struck them in the face while they were still assisting R2. In an effort to release R1's grip, the staff member attempted to hold R1’s hands. Additionally, during an interview, R1’s responsible party confirmed that R1 has a history of being physically aggressive toward facility staff. However, the responsible party denied any allegations that a staff member bit a resident. Based on the information gathered, it is unclear if the staff bit resident. Allegation: Staff took residents phone away. It was alleged that the facility staff took residents phone away. During the course of this investigation, the department conducted interviews. Based on interviews conducted, it was reported that Resident 1 (R1) consistently attempted to contact emergency services using their personal phone. It was determined that both R1’s responsible party and emergency services agreed that R1 should use the facility phone when seeking assistance. This agreement helped reduce the frequency of unnecessary calls to emergency services. R1’s responsible party also denied any claims that facility staff had taken away R1’s personal phone. Based on the information gathered, it is unclear if the facility staff took residents phone away. Based on information provided through interviews and records reviewed, this allegation is deemed UNSUBSTANTIATED, meaning that there was not a preponderance of evidence to prove or disprove that the allegation occurred as reported. There were no deficiencies observed or cited at this time. An exit interview was conducted, a copy of the 9099 and 9099-C was provided to the facility.