complaint·April 16, 2021

Continued from 9099 - Page 2 It was alleged facility does not hold Resident Council Meetings. Based on interview with administrator and record review the facility did not hold resident council meetings following the regulations and guidelines of Community Care Licensing (CCL). During the pandemic COVID-19 the facility followed the Provider Information Notices (PIN's) sent out to Providers during COVID-19 regarding not having gatherings or small groups. Phase One and Phase Two of re-opening after COVID-19 outbreak, the facility followed the guidelines on infection control. Facility followed the PIN's and guidelines of CCL regarding not having resident council meetings or gatherings, therefore the allegation was deemed UNFOUNDED. Therefore the allegation is deemed UNFOUNDED. This agency has investigated the allegation noted above and have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or was without a reasonable basis. We have therefore, dismissed the complaint. An exit interview was conducted with Administrator Assistant via telephone and a copy of this report LIC 9099, LIC 9099-C and Appeal Rights was provided to the via email and an electronic email read receipt confirms receiving these documents. Administrator Assistant will send 9099 and 9099-C back via email signed to LPA Wallace.