complaint·December 16, 2022

2. Resident interviews stated they have no issues with staff not assisting them or not having any staff around. They stated there is always staff around. Staff interviews stated there is always staff around. Allegation is unfounded. 3. Residents have all stated there are no issues with staff not responding to call lights. LPA was informed there was an issue with resident call pendant batteries dying and not noticed for a very short period of time. LPA reviewed the call button log and observed some residents pushing a button within minutes of someone responding to the initial call button. Based on the above the allegation is unfounded. 4. Interviews indicate there are a couple of residents who are being monitored closely for changes in condition but otherwise no residents are beyond what the facility can provide. Allegation is unfounded. 5. Resident interviews state no living condition issues. Allegation is unfounded. 6. Resident interviews stated there are no issues with staff and are treated very well. Allegation is unfounded. “This agency has investigated the complaint alleging; 1. Staff are not properly trained to provide care and supervision; 2. Staff leave the residents unattended while in care; 3. Staff did not respond timely to the residents alerts; 4. Staff are retaining residents who require a higher level of care; 5. Resident was not provided comfortable accommodations; 6. Staff are forcing the residents to sleep earlier while in care We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.