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Inspection visit

complaint

MARBELLA VISALIALicense 5472008441 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

On 11/25/25 Licensing Program Analyst (LPA) M. Garza completed an unannounced visit to deliver complaint findings. Facility is currently without an Executive Director/Administrator effective 11/19/25. LPA met with Generations Program Director, Isabel Cervantes, explained reason for visit and was permitted entry into the facility. Residents observed in common areas. During investigation interviews were conducted with staff, residents, and responsible parties. Documentation (staff schedules, staff roster with contact information, calls of service, resident files for R1 R2, R3, R4 and R5, staff files for S1 and S2,special incident reports, safeguarding for cash and valuables, and bank statements) were reveiwed. Tours of the facility were conducted on 06/10/2025 and 10/25/25. During interviews it was disclosed mulitiple residents had money and items of value stolen from them. Interviews and records reviewed show that not all incidents were reported to the local law enforcement or Community Care Licensing. S1 has been terminated from the facility. Deficiencies cited on attached 9099D per California Code of Regulations, Title 22. Exit interview completed with Generations Program Director, Isabel and Resident Care Coordinator, Brittany Polman. A plan of correction was developed by GPD and RCC and reveiwed by LPA. A copy of this report, deficiencies and appeal rights provided.

Citations

3 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 1569.153(i)Type B

    1569.153 Theft and loss program; standards, property inventories and surrender of personal effects; secured areas (i) Reports to the local law enforcement agency within 36 hours when the administrator of the facility has reason to believe resident property with a then current value of one hundred dollars ($100) or more has been stolen. Copies of those reports for the preceding 12 months shall be made available to the State Department of Social Services and law enforcement agencies. This requirement was not met as evidence by: record review. The licensee did not comply with the section cited above in that incidents of theft of $100 or more were not reported appropriately. This poses a potential health safety and or personal rights risk to residents in care.

  • 87211(a)Type B

    87211 Reporting Requirements (a) Each licensee shall furnish to the licensing agency such reports as the Department may require, including, but not limited to, the following:… This requirement was not met as evidence by: records reviewed. The licensee did not comply with the section cited above in that special incident report(s) were not submitted to Community Care Licensing as required. This poses a potential health safety and or personal rights risk to residents in care.

  • 87468.2(a)(8)Type B

    87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (8) To be free from neglect, financial exploitation, involuntary seclusion, punishment, humiliation, intimidation, and verbal, mental, physical, or sexual abuse. This requirement was not met as evidence by: review of records and interviews conducted. The licensee did not comply with the section cited above in that multiple residents had money or items stolen from them at the facility. This poses a potential health safety and or personal rights risk to residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the November 25, 2025 inspection of MARBELLA VISALIA?

This was a complaint inspection of MARBELLA VISALIA on November 25, 2025. 1 citation were issued: 1 Type B.

Were any citations issued to MARBELLA VISALIA on November 25, 2025?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "1569.153 Theft and loss program; standards, property inventories and surrender of personal effects; secured areas (i) Re..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.