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Inspection visit

complaint

QUAIL PARK MEMORY CARE RESIDENCESLicense 5472065961 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

On 12/21/22, Licensing Program Analyst (LPA), M. Yang arrived at the facility unannounced to deliver complaint finding and stated the purpose of the visit and granted entry. LPA met with Administrator Lenette Otero-Gross and Health and Wellness Director Megan Mike. During the course of the investigation, the Department conducted interviews, records were reviewed and based on review, the preponderance of evidence standard has been met, therefore the allegation that Resident 1 (R1) sustained fracture and was hospitalized due to staff neglect is SUBSTANTIATED. Per California Code of Regulations, Title 22, Division 6, a deficiency is being cited on the attached Lic 9099D. A violation regarding care and supervision warrants an immediate civil penalty. An immediate civil penalty of $500 is assessed. The issuance of additional civil penalties is pending and currently under review. The details of additional civil penalties will be outlined in a future report to the facility, if any. An exit interview was conducted. A copy of this report and appeal rights was provided to Administrator.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87411(a)Type A

    (a) Facility personnel shall at all times … competent to provide the services necessary to meet resident needs… staff shall be employed to ensure provision of personal assistance and care as required … the extent of services provided, or the physical arrangements of the facility require such additional staff for the provision of adequate services.This requirement was not met: Based on interviews conducted and records reviewed, R1 sustained fracture while in care that required R1 to be hospitalization. Residents change of condition was not reported immediately which possess an immediately health and safety and personal rights risk to the resident in care.

FAQ · About this visit

Common questions about this visit

What happened during the December 21, 2022 inspection of QUAIL PARK MEMORY CARE RESIDENCES?

This was a complaint inspection of QUAIL PARK MEMORY CARE RESIDENCES on December 21, 2022. 1 citation were issued: 1 Type A (serious).

Were any citations issued to QUAIL PARK MEMORY CARE RESIDENCES on December 21, 2022?

Yes, 1 citation was issued (1 Type A, 0 Type B). The first citation was for: "(a) Facility personnel shall at all times … competent to provide the services necessary to meet resident needs… staff sh..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.