complaint·January 26, 2023

Licensing Program Analyst (LPA) K. Kaur conducted a subsequent complaint inspection to deliver findings. LPA met with Administrator Lenette Otero-Gross and Health and Wellness Director Megan Mike and explained the purpose of the visit and reviewed the elements of the allegation. LPA delivered the following complaint investigation findings. The Department investigated the allegation listed above. Administrator and staff were interviewed and based on interviews conducted and records reviewed R1 did try to vacate the facility. However the facility staff and nurse were present with the resident at the time of exit and stayed with resident until resident returned indoors. Based on observation and interview of staff and residents, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore these allegations are unsubstantiated.