complaint·April 12, 2025

Regarding the allegation Staff left residents unattended in facility. LPA interviewed 4 facility staff who all stated there is one staff available at all times 24 hours a day to assist residents, and they have never heard of any situation where staff left residents unattended. LPA interviewed 4 facility residents who all stated there is staff available at all times to assist with their needs, and they have never been left alone at the facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Regarding the allegation Staff did not treat resident with dignity or respect. LPA interviewed 4 facility staff who all stated they have never witnessed any staff speak rudely, or even be impatient with any of the facility residents. LPA interviewed 4 facility residents who all stated the facility staff has never spoken to them rude or mean. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. No deficiencies Cited Per title 22 Regulations. Exit interview conducted with Licensee, Eva Felix, and a copy of this report along with appeals rights provided.